Returns & Exchanges
Return & Exchange Policy
These Returns & Exchanges terms should be read together with, and are subject to, the Lovisa Terms and Conditions, available here.Refunds must be made to the original payment method and your receipt or proof of purchase is required. If you don’t have
How do I make an online return?
Changed your mind? Refunds are offered on all eligible online orders returned to us within 30 days of your delivery date. Please find our full Returns Policy here to ensure your eligible for a return. How to submit your return:. If items in your orde
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 5-7 business days for the refund to reflect in your account.
Can I return items in any store?
Yes, you can return your unwanted items in any Lovisa store. Keep in mind, each item must be eligible for return and your proof of purchase is required.
Can I return an item I purchased online in-store instead?
Of course. You are welcome to return online purchases in-store; however, some product categories are excluded from returns and exchanges for hygiene reasons. These exceptions include pierced earrings, body jewellery, and hair accessories. Please refe