Oh no! We're sorry to hear you haven't received a notification to collect your order yet!

Oh no! We&apos;re sorry to hear you haven&apos;t received a notification to collect your order yet!&#xA0;Note, all orders are dispatched from our warehouse and as outlined on our website can take 5-10 business days to arrive in store (business days do not include weekends or public holidays).&#xA0;If you have been waiting longer than 10 business days, we welcome you to contact your local Lovisa store to check if the parcel has arrived.&#xA0;Alternatively, our Customer Care Team will be more than happy to assist you. Touch base with us, and we&apos;ll give you a hand!&#xA0;<table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><div data-empty="true" style="text-align: center;"><a href="https://www.lovisajewellery.eu/pages/faq?country=DE&amp;_gl=1*10xgyur*_gcl_aw*R0NMLjE3NDk1MjAxMzIuQ2owS0NRandqSnJDQmhDWEFSSXNBSTV4NjZVcmQ0Y1IyS0RHZVpmZ0E5cFh0S19YSzNWRk9OUldQUjJrWGV0YTV3a2FwV1pNOGpnQVNDc2FBdGZDRUFMd193Y0I.*_gcl_au*MTM0OTc2NDk3OC4xNzUwMjAxODkw*FPAU*MTM0OTc2NDk3OC4xNzUwMjAxODkw*_ga*MTQ2Mzg4MDIuMTc0MjQyMjA0OQ..*_ga_K1WK81GFPQ*czE3NTU2NjI0NTkkbzk0JGcxJHQxNzU1NjY0ODg1JGo1NyRsMCRoMA..*_fplc*alBRMmFycW5sSDJmNzNvMGdJMGpjOWNNYTVaM1BWTHFjcmgyVnZ6U3BOMHRaWm4xMU5rOEJTWFBqUnBZZEd2Vk4wMXlXSVZJYkNDQWZDbFRuUjNnT3VRMlVOVEpBayUyQmFTRHM4SWNCbHZTUUF2Q0h5ZjZ2UVhOWWkwJTJCcGl5USUzRCUzRA..*_ga_B8JEGWLPG0*czE3NTU2NjI0NTgkbzUkZzEkdDE3NTU2NjQ4ODIkajYwJGwwJGgxNTc1NTMwNzYx"></a><a href="https://www.lovisa.com.au/pages/faq?country=AU&amp;_gl=1*1c48ow*_gcl_aw*R0NMLjE3NDk1MjAxMzIuQ2owS0NRandqSnJDQmhDWEFSSXNBSTV4NjZVcmQ0Y1IyS0RHZVpmZ0E5cFh0S19YSzNWRk9OUldQUjJrWGV0YTV3a2FwV1pNOGpnQVNDc2FBdGZDRUFMd193Y0I.*_gcl_au*MTM0OTc2NDk3OC4xNzUwMjAxODkw*FPAU*MTM0OTc2NDk3OC4xNzUwMjAxODkw*_ga*MTQ2Mzg4MDIuMTc0MjQyMjA0OQ..*_ga_B8JEGWLPG0*czE3NTU2NjI0NTgkbzUkZzEkdDE3NTU2NjQ4ODkkajUzJGwwJGgxNTc1NTMwNzYx*_fplc*alBRMmFycW5sSDJmNzNvMGdJMGpjOWNNYTVaM1BWTHFjcmgyVnZ6U3BOMHRaWm4xMU5rOEJTWFBqUnBZZEd2Vk4wMXlXSVZJYkNDQWZDbFRuUjNnT3VRMlVOVEpBayUyQmFTRHM4SWNCbHZTUUF2Q0h5ZjZ2UVhOWWkwJTJCcGl5USUzRCUzRA..*_ga_K1WK81GFPQ*czE3NTU2NjI0NTkkbzk0JGcxJHQxNzU1NjY0OTM3JGo1JGwwJGgw&amp;hcUrl=%252Fen-US%252Fcontact">GET IN TOUCH</a></div></td></tr></tbody></table>

Where is my Pick Up in Store order? I haven't received a notification.

Order online and pick your order up at your local Lovisa store!

Order online and pick your order up at your local Lovisa store!&#x2728;Order online and pick up your order in store, for free!The process is easy as: 1. Order your favourite Lovisa pieces online.2. Select your preferred Lovisa store at checkout to collect your order from.3. Allow 5-10 business days for our warehouse team to pick, pack and dispatch your order.&#xA0;4. Collect your order when notified by our team. You&apos;ll receive an email and SMS that your order is ready for collection.&#xA0;5. Be sure to have your confirmation email with you when collecting your order. If someone else is collecting your order on your behalf, ensure they have a copy of this too.&#xA0; 6. You have 14 days to collect your parcel once you have received your notification to collect it; if you haven&apos;t collected your parcel by the 14th day, you will be automatically refunded.&#xA0;

What is the Pick Up In Store Process?

We’d love to help! If we can’t reply right away, just provide your email and we’ll get back to you with an update.

Lovisa Customer Care is available 24/7 & aims to reply within 24 hours. We're here to help! ✨

Please note, Lovisa Customer Care will be unavailable on Christmas Day (25 Dec) & New Year’s Day (1 Jan). 

Thanks for your patience & understanding, we’ll get back to you soon. Happy Holidays!

Lovisa Australia

Pick Up in Store

Home Delivery & Pick Up in Store

Can I cancel my order?

My item is faulty, what should I do?

I need to update my delivery address.

I am missing an item from my order, what should I do?

Why haven’t I received my order confirmation email yet?

I've received the incorrect order!

My order was marked delivered but it’s not here.

Why was I partially refunded?

Can I amend my order?

Online Orders

Australia | What is the shipping timeframe and cost?

New Zealand | What is the shipping timeframe and cost?

How do I track my order?

What if my package gets lost or arrives damaged?

Why was my delivery returned to sender?

Home Delivery

Return & Exchange Policy

How do I make an online return?

When will I get my refund?

Can I return items in any store?

Can I return an item I purchased online in-store instead?

Returns & Exchanges

Do parents/guardians need to provide consent?

Kids Ear Piercing

When can I start to wear Lovisa jewellery in my new piercings?

What are the chances of infection?

Is it OK to change my earrings or take them out during the healing process?

When can I stop cleaning my ear piercings?

How long does it take for nose piercings to heal?

My newly pierced ears are painful and red, what should I do?

Piercing Aftercare

Where do you pierce on the ear?

Do I need to book an appointment?

Where will I be pierced in store?

Does it hurt?

What kind of identification is required to be pierced at Lovisa?

Do I need to fill out a consent form?

What is the minimum age to be pierced at Lovisa?

How old do I have to be to be pierced at Lovisa?

Can I get my ears pierced if I am pregnant?

What qualifications are required for ear piercers?

Piercing Process

What type of jewellery can I choose?

Is the jewellery used hypoallergenic?

Pricing

Is the piercing station clean, safe and hazard free?

Why do you use the word "device", isn't it a piercing gun?

What type of gloves are used by the piercer?

Diamond Piercings

Piercing Jewelry & Equipment

Piercing Studio

Gifting at Lovisa | Our Gifting Service

Is your jewellery waterproof?

What styles are best for sensitive skin?

How to care for your Lovisa Jewellery

Determining the best ring size

Earring Sizes

Necklace Sizes

Sterling Silver - Sterling Silver Gold & Rose Gold Plated

Surgical Steel

Titanium

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Gold Plated Brass

Hypoallergenic Jewellery

Costume Jewellery

Learn about Lovisa's Metals

Pearls

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Learn about Lovisa's Materials

Can check if my gift card is expired?

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An automatic discount was not applied at checkout.

My discount code isn't working, what should I do?

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Account & Subscription

Account & Payments