<p id="isPasted"><em><strong><span style="font-size: 16px;">AUSTRALIA</span></strong></em><br><em><strong><span style="font-size: 16px;">DELIVERY TIMES</span></strong></em></p><table style="width: 100%; margin-left: calc(0%);"><tbody><tr><td style="width: 21.8674%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Shipping Method</strong></div></td><td style="width: 24.9284%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Delivery Timeframe</strong></div></td><td style="width: 24.9283%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Order Over $30</strong></div></td><td style="width: 28.1326%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Order Under $30</strong></div></td></tr><tr><td style="width: 21.8674%;"><div style="text-align: left;"><strong>Standard Delivery</strong></div></td><td style="width: 24.9284%; text-align: center;"><div style="text-align: center;">3-6 business days</div></td><td style="width: 24.9283%;"><div style="text-align: center;">Free</div></td><td style="width: 28.1326%;"><div style="text-align: center;">$6.99</div></td></tr><tr><td style="width: 21.8674%;"><div style="text-align: left;"><strong>Express Delivery</strong></div></td><td style="width: 24.9284%; text-align: center;"><div data-empty="true" style="text-align: center;">2-3 business days</div></td><td style="width: 24.9283%;"><div data-empty="true" style="text-align: center;">$11.95</div></td><td style="width: 28.1326%;"><div data-empty="true" style="text-align: center;" id="isPasted">$11.95</div></td></tr><tr><td style="width: 21.8674%;"><strong>Pick Up In Store</strong></td><td style="width: 24.9284%; text-align: center;"><div style="text-align: center;">5-10 business days</div></td><td style="width: 24.9283%;"><div style="text-align: center;">Free</div></td><td style="width: 28.1326%;"><div style="text-align: center;">Free</div></td></tr><tr><td style="width: 99.8567%;" colspan="4"><em id="isPasted">*Please note, orders are dispatched from our warehouse and will be shipped to your selected store for pick up. You will be notified via email &amp; SMS when your order is ready for collection.&#xA0;</em></td></tr></tbody></table><hr><table style="width: 100%; margin-left: calc(0%);" id="isPasted"><tbody><tr><td style="width: 99.8567%; background-color: rgb(255, 228, 228);" colspan="4"><strong>Melbourne Only</strong></td></tr><tr><td style="width: 21.8674%;"><div style="text-align: left;">Same Day Delivery&#xA0;</div></td><td style="width: 24.9284%; text-align: center;"><div style="text-align: center;">Same Business Day</div></td><td style="width: 24.9283%;"><div style="text-align: center;">$14.95</div></td><td style="width: 28.1326%;"><div style="text-align: center;">$14.95</div></td></tr></tbody></table><table style="width: 100%; margin-left: calc(0%);" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td style="width: 99.8567%; background-color: rgb(239, 239, 239);"><strong>Delivery Times</strong></td></tr><tr><td style="width: 99.8567%; vertical-align: bottom;"><ul><li><span style="font-size: 14px;"><em>Simply place your order before 11:30AM to receive your parcel between 6pm-9pm that same business day. Orders placed after 11:30AM will arrive the next business day.</em></span></li><li id="isPasted"><span style="font-size: 14px;"><em>Any Same Day Delivery orders placed after 11:30AM Friday, on weekends and on public holidays will be shipped the following business day.</em></span></li><li id="isPasted"><span style="font-size: 14px;"><em>Same Day Deliveries cannot be delivered to PO Boxes, Parcel Lockers or work addresses, all orders must be delivered to residential addresses only.</em></span></li><li id="isPasted"><span style="font-size: 14px;"><em>Please note that delivery times are estimates only, actual delivery times may vary. We are not responsible for any delay, late delivery or failure to deliver.</em></span></li></ul></td></tr><tr><td style="width: 99.8567%; vertical-align: bottom; background-color: rgb(239, 239, 239);"><strong>Eligible Postcodes</strong></td></tr><tr><td style="width: 99.8567%; vertical-align: bottom;"><span style="font-size: 14px;"><em>Our Same Day Delivery Service is available for the Greater Melbourne region. Full list of eligible postcodes is below.</em></span><br><span style="font-size: 14px;"><em><br id="isPasted"><strong>VIC:</strong></em></span><span style="font-size: 14px;"><em><br>3000, 3002, 3003, 3004, 3006, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3025, 3026, 3027, 3028, 3029, 3030, 3030, 3030, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3087, 3088, 3090, 3093, 3094, 3095, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3134, 3135, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3201, 3202, 3204, 3205, 3206, 3207, 3802, 3170, 3062, 3086, 3136, 3137, 3138, 3164, 3199, 3200, 3752, 3803, 3805, 3975, 3976</em></span><br></td></tr></tbody></table><hr><p><em><span style="font-size: 14px;"><strong><u>Please Note:</u></strong></span></em></p><ul><li id="isPasted"><em>Please allow an additional 5 days for regional delivery.</em></li><li><em>The estimated delivery time is from the date the order has shipped, not necessarily the date of the order. All orders are usually shipped within 2 business days.<br></em></li><li><em>We are not responsible for any delay, late delivery or failure to deliver.</em></li><li><em>Business days do not include weekends or public holidays.</em></li><li><em>If you are worried no one will be home to accept your parcel, <a href="https://www.lovisa.com.au/pages/contact-us" style=" text-decoration: none;">contact</a> our Customer Care Team and we can request your parcel requires a signature or is delivered to your local Post Office.&#xA0;</em></li><li><em>There may be a delay of up to 2-5 business days during our peak periods.</em></li><li><em>Please note once your order has been placed online, we are unable to make amendments to product, customer, or delivery details. Alternatively, if you have any queries about placing an order or an order you have received, please <a href="https://www.lovisa.com.au/pages/contact-us" style=" text-decoration: none;">contact</a> our Customer Care team.</em>&#xA0;</li><li style="font-style: italic;"><em>Prices are shown in Australian Dollars.</em></li></ul><hr><p id="isPasted"><em><span style="font-size: 14px;">Lovisa ships to any address located within Australia.</span></em></p>

Australia | What is the shipping timeframe and cost?

<p id="isPasted"><strong><em>NEW ZEALAND<br>DELIVERY TIMES</em></strong></p><table style="width: 100%;" class="fr-table-selection-hover"><tbody><tr><td style="width: 21.7765%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Shipping Method</strong></div></td><td style="width: 24.9999%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Delivery Timeframe</strong></div></td><td style="width: 25%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Order Over NZD $70</strong></div></td><td style="width: 28.0802%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Order Under NZD $70</strong></div></td></tr><tr><td style="width: 21.7765%;"><div style="text-align: left;"><strong>Int Standard Delivery</strong></div></td><td style="width: 24.9999%; text-align: center;"><div style="text-align: center;">5-8 business days</div></td><td style="width: 25.0000%;"><div style="text-align: center;">Free</div></td><td style="width: 28.0802%;"><div style="text-align: center;">NZD $15.99</div></td></tr><tr><td style="width: 99.7135%;" colspan="4"><em>*Please note, all orders over NZD$1000 will incur&#xA0;GST and/or Duty fees to be released. Lovisa is not responsible for any additional fees as they are out of our control.</em></td></tr></tbody></table><hr><p id="isPasted"><span style="font-size: 14px;"><em><strong><u>Please Note:</u></strong></em></span></p><ul><li><em>The estimated delivery time is from the date the order has shipped, not necessarily the date of the order. All orders are usually shipped within 2 business days.<br></em></li><li><em>We are not responsible for any delay, late delivery or failure to deliver.</em></li><li><em>Business days do not include weekends or public holidays.</em></li><li><em>If you are worried no one will be home to accept your parcel, <a href="https://www.lovisa.com.au/pages/contact-us" style=" text-decoration: none;">contact</a> our Customer Care Team and we can request your parcel requires a signature or is delivered to your local Post Office.&#xA0;</em></li><li><em>There may be a delay of up to 2-5 business days during our peak periods.</em></li><li><em>Deliveries to New Zealand may incur customs or import taxes. All orders over $1000NZD will incur GST and/or Duty fees and you must apply for a Customs Number, to do this, visit <a href="https://www.customs.govt.nz/personal/send-and-receive-items/receive-items-from-overseas/" style=" text-decoration: none;">New Zealand Customs Services</a>.&#xA0;Lovisa is not responsible for any additional fees as they are out of our control.</em></li><li><em>Please note once your order has been placed online, we are unable to make amendments to product, customer, or delivery details. Alternatively, if you have any queries about placing an order or an order you have received, please <a href="https://www.lovisa.com.au/pages/contact-us" style=" text-decoration: none;">contact</a> our Customer Care team.</em>&#xA0;</li><li><em>Prices are shown in NZD dollars.</em></li></ul><hr><p id="isPasted"><span style="font-size: 14px;"><em>Lovisa ships to any address located within New Zealand.</em></span></p><p><br></p>

New Zealand | What is the shipping timeframe and cost?

Once your order has been placed and fulfilled, you’ll receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. You can either click the tracking number link or enter the number d

<p data-start="63" data-end="251" id="isPasted"><strong data-start="63" data-end="174">Once your order has been placed and fulfilled, you&#x2019;ll receive a confirmation email with your order details.</strong> This email will include a tracking number and a link to our tracking page.</p><p data-start="253" data-end="384">You can either click the tracking number link or enter the number directly on our tracking page to view your shipment&#x2019;s progress.</p><p data-start="386" data-end="562">Please note that tracking information may take up to 24 hours to become active in our system. If you don&#x2019;t see updates immediately, we recommend checking back a little later.</p><p data-start="564" data-end="650">If you need any further assistance, feel free to email our team&#x2014;we&#x2019;re happy to help!</p><table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><div data-empty="true" style="text-align: center;"><a href="https://www.lovisa.com/pages/faq?hcUrl=%252Fen-US%252Fcontact">GET IN TOUCH</a></div></td></tr></tbody></table>

How do I track my order?

Lost PackagesAt Lovisa, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please contact our Customer Support team with your order number, and we’ll do our best to assist you. Damaged PackagesWe u

<p data-start="112" data-end="350" id="isPasted"><strong data-start="112" data-end="129">Lost Packages</strong><br><br data-start="129" data-end="132">At Lovisa, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please contact our Customer Support team with your order number, and we&#x2019;ll do our best to assist you.</p><p data-start="352" data-end="587"><strong data-start="352" data-end="372">Damaged Packages</strong><br><br data-start="372" data-end="375">We understand how disappointing it can be to receive a damaged package. In such cases, please report the issue to our Customer Care Team as soon as possible and include photos of the damaged items or packaging.</p><p data-start="589" data-end="694">We will review the information provided and, if necessary, arrange for a replacement or issue a refund.</p><table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><div data-empty="true" style="text-align: center;"><a href="https://www.lovisa.com/pages/faq?hcUrl=%252Fen-US%252Fcontact">GET IN TOUCH</a></div></td></tr></tbody></table>

What if my package gets lost or arrives damaged?

If your parcel has been returned to our warehouse it may mean there was an issue with delivering your parcel due to an insufficient shipping address or nobody home to accept the parcel. Our Customer Care Team will be in touch with you once the parcel

<p id="isPasted"><span style="font-size: 16px;">If your parcel has been returned to our warehouse it may mean there was an issue with delivering your parcel due to an insufficient shipping address or nobody home to accept the parcel. Our Customer Care Team will be in touch with you once the parcel has been returned to our warehouse, we&apos;ll attempt to re-ship your order to you or alternatively, issue a full refund.</span></p>

Why was my delivery returned to sender?

If your order hasn’t been dispatched yet, you may be able to update your delivery address. Contact our Customer Care Team with your order number and updated delivery address, we’ll do our best to assist you.

<section id="isPasted"><p id="isPasted">If your order hasn&#x2019;t been dispatched yet, you may be able to update your delivery address.&#xA0;</p><p>Contact our Customer Care Team with your order number and updated delivery address, we&#x2019;ll do our best to assist you.</p><table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><div data-empty="true" style="text-align: center;"><a href="https://www.lovisa.com/pages/faq?hcUrl=%252Fen-US%252Fcontact">GET IN TOUCH</a></div></td></tr></tbody></table></section><footer><br></footer>

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Lovisa Australia

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